MyPollingUnit FAQ

Question 1

What is MyPollingUnit?

Accepted Answer

MyPollingUnit is Nigeria's civic engagement platform that connects voters with their polling unit communities. It allows you to find your polling unit, verify your voter status, discuss national and local issues, report election incidents, view election results, and access voter education resources.

Question 2

Who can use MyPollingUnit?

Accepted Answer

MyPollingUnit is open to all Nigerians. You can create an account to access public forums and voter education. To join your specific polling unit community and access exclusive features, you'll need to verify your Permanent Voter Card (PVC).

Question 3

Is MyPollingUnit free to use?

Accepted Answer

Yes, MyPollingUnit is completely free. There are no hidden charges or premium tiers. Our mission is to promote civic engagement and make democratic participation accessible to every Nigerian.

Question 4

Is MyPollingUnit affiliated with INEC?

Accepted Answer

No, MyPollingUnit is an independent civic engagement platform. We are not affiliated with the Independent National Electoral Commission (INEC) or any political party. We use publicly available polling unit data to help voters connect with their communities.

Question 5

How do I create an account?

Accepted Answer

Click 'Get Started' on the homepage and sign up with your email address. You can also sign in with Google for quicker access. Once your account is created, you'll have access to public forums and voter education content.

Question 6

What is PVC verification?

Accepted Answer

PVC (Permanent Voter Card) verification is the process of confirming your identity as a registered voter. You submit your PVC details and a selfie for verification. Once approved, you're connected to your registered polling unit's community.

Question 7

Why should I verify my PVC?

Accepted Answer

PVC verification unlocks exclusive features: access to your polling unit's dedicated forum, real-time chat with fellow voters in your area, the ability to report incidents and submit election results from your polling unit, and more. It ensures that polling unit discussions involve genuine local voters.

Question 8

How long does PVC verification take?

Accepted Answer

PVC verification is typically reviewed within 24-48 hours. Our admin team manually reviews each submission to ensure accuracy. You'll be notified once your verification is approved or if additional information is needed.

Question 9

What if my PVC verification is rejected?

Accepted Answer

If your verification is rejected, you'll receive a notification explaining why. Common reasons include unclear photos, mismatched information, or incomplete details. You can resubmit your verification with corrected information at any time.

Question 10

How do I find my polling unit?

Accepted Answer

Use the 'Find PU' feature from the sidebar menu. You can search by state, local government area (LGA), and ward to locate your polling unit. The interactive map also helps you visually identify nearby polling units.

Question 11

What if my polling unit is not listed?

Accepted Answer

If your polling unit is not in our database, you can report it as missing through the 'Report Missing PU' feature. Provide the details you have (state, LGA, ward, and unit name) along with any supporting evidence. Our admin team will review and add it to the system.

Question 12

Can I change my polling unit after verification?

Accepted Answer

Your polling unit is determined by the information on your PVC as registered with INEC. If you need to change your polling unit, you would need to update your voter registration with INEC first, then re-verify on MyPollingUnit with your updated details.

Question 13

How do forums work?

Accepted Answer

Forums are discussion spaces where you can engage with other users. There are public forums accessible to everyone, and private polling unit forums available only to verified voters in that unit. You can create posts, reply to discussions, and interact with community members.

Question 14

Can I create my own forum?

Accepted Answer

Yes! Any registered user can create a public forum on topics they care about. Go to 'Discover' in the sidebar, then click 'Create Forum'. Give it a name, description, and set the forum rules. Your forum will be visible to all users on the platform.

Question 15

What are the community guidelines?

Accepted Answer

We expect respectful, constructive dialogue. Hate speech, harassment, misinformation, and spam are not tolerated. Political discussions should be civil and fact-based. Forum creators can set additional rules for their specific forums. Violations may result in content removal or account suspension.

Question 16

How is content moderated?

Accepted Answer

Content is moderated by both forum creators and our admin team. Users can report inappropriate content. Our admin team reviews reported content and takes action when community guidelines are violated. We aim to maintain a safe, productive environment for civic discourse.

Question 17

How do I view election results?

Accepted Answer

Navigate to the 'Results' section from the sidebar. You can view election results submitted by verified voters across different polling units. Results include vote counts, supporting evidence (photos), and verification status.

Question 18

How do I report an election incident?

Accepted Answer

Go to 'Incidents' from the sidebar, then click 'Report Incident'. Provide details including the type of incident, description, severity level, your polling unit, and any supporting photos or evidence. All reports are reviewed by our admin team.

Question 19

Can I submit election results for my polling unit?

Accepted Answer

Yes, verified voters can submit election results from their polling unit. Go to 'Submit Result', select the election, enter the vote counts for each party, and upload photos of the official result sheet as evidence. Results go through an admin verification process.

Question 20

How can I see upcoming elections?

Accepted Answer

The 'Elections' section in the sidebar shows a calendar of upcoming elections at all levels — federal, state, and local government. You can see election dates, types, and set reminders to ensure you don't miss important civic events.

Question 21

What voter education content is available?

Accepted Answer

Our voter education section covers a wide range of topics organized by category: election processes, voter rights, civic responsibilities, political parties, INEC guidelines, electoral laws, and community engagement. New articles are added regularly to keep you informed.

Question 22

Who writes the voter education articles?

Accepted Answer

Voter education articles are created and curated by the MyPollingUnit team with input from civic education experts. All content is fact-checked and designed to be accessible, non-partisan, and informative for Nigerian voters at all levels of political knowledge.

Question 23

Is my personal data safe on MyPollingUnit?

Accepted Answer

Yes, we take data privacy seriously. Your personal information, including PVC details and selfies used for verification, is encrypted and stored securely. We never share your personal data with third parties, political parties, or government agencies.

Question 24

Who can see my profile information?

Accepted Answer

Your name and profile picture are visible to other users when you post in forums or chat. Your PVC details, phone number, and email are private and only visible to you and our admin team for verification purposes. You control what information you share publicly.

Question 25

Can I delete my account?

Accepted Answer

Yes, you can request account deletion by contacting us at contact@mypollingunit.com. We will remove your personal data from our systems. Please note that forum posts you've made may remain as anonymous contributions to community discussions.

Question 26

What browsers are supported?

Accepted Answer

MyPollingUnit works on all modern browsers including Chrome, Firefox, Safari, and Edge. For the best experience, we recommend using the latest version of your browser. The platform is fully responsive and works on both desktop and mobile devices.

Question 27

Is there a mobile app?

Accepted Answer

Yes, we are developing a mobile app for both iOS and Android. In the meantime, you can access MyPollingUnit through your mobile browser at mypollingunit.com — the website is fully optimized for mobile use.

Question 28

I'm experiencing a technical issue. What should I do?

Accepted Answer

Try refreshing the page or clearing your browser cache first. If the issue persists, contact us at contact@mypollingunit.com or call 0905 923 5546 with a description of the problem, and we'll help resolve it as quickly as possible.

Question 29

How can I provide feedback or suggestions?

Accepted Answer

We welcome your feedback! You can reach us through our Contact page, email us at contact@mypollingunit.com, or call 0905 923 5546. We actively listen to user feedback to improve the platform and add features that matter to Nigerian voters.

Frequently Asked Questions

📋General

🛡️Account & Verification

📍Polling Units

👥Forums & Community

🗳️Elections & Incidents

📚Voter Education

🔒Privacy & Security

⚙️Technical & Support

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